File FX FAQ
Q. How can I import your data into Mac Address Book, Outlook, Excel, Word or onto a Palm etc?
A. Most modern programs can import either .CSV or .TXT files. (This function usually sits under an Edit > import menu.) Whatever program or device you are using it is usually possible to pull in our data although sometimes the process can be quite obscure. To see more on this see our Importing and mail merging FAQ section
Q. How often is information updated?
A. Most UK data is verified every 8 weeks although some sectors may be on a slower 10-12 week cycle.
Q. How can I find out when a particular sector was last updated?
A. Top London and German Advertising Agencies are updated from the beginning of January, March, May, July, September and November. The update process usually takes about 7 working days. Changes are also made daily. For other update schedules contact us by phone or email.
Q Why is File Fx so interested in what I or my company does?
A. Two reasons. Firstly we only work with the creative service sector. We need to be sure you offer a genuine creative service otherwise we may be unable to supply you. Secondly we have different packages for different services. If you select the wrong service pack you may end up with inappropriate companies and inappropriate people who have no interest in your service.
Q. Do you differentiate between above-the-line, below-the-line, through-the-line, sales promotion, direct-mail, integrated, and marketing advertising agencies?
A. No. If you offer a TV Production service we will only give you agencies with TV clients (including DRTV) If you offer a print based service we give you any agency that has a creative function and there is a choice between top billing and smaller billing agencies.
Q. I need address labels
A. We can supply self-adhesive labels 64 x38mm. Laser printed onto A4 sheets. Typeface Frutiger 55 in 10 point. Select by sector and job title. Prices may be detailed on your order form if not call for a quote. Alternatively you can run off your own labels by downloading from our web site or using our digital files. You will need to do a mail merge and will have control over formating, style and size.
Q. What is your policy regarding provision of email numbers?
A. Currently we only supply email addresses to subscribers to our web site or those that subscribe to digital files. (a subscriber is defined as someone who commits for a year, not someone who purchases data on a one-off basis)
Our paper directories only give company templates for example firstname.surname@filefx.co.uk Translating out these templates will not guarantee a deliverable email.
To bulk email using our data you will need to export data via CSV file and import it into an Email hosting service or an Email program (we can recommend a service if necessary). We do not currently undertake emailing campaigns on your behalf.
