File FX FAQ
Q. How often is information updated?
A. Most UK data is verified every 8 weeks although some sectors may be on a slower 10-12 week cycle.
Q. How can I find out when a particular sector was last updated?
A. Top London and German Advertising Agencies are updated from the beginning of January, March, May, July, September and November. The update process usually takes about 7-10 working days. Changes are also made daily. For other update schedules contact us by phone or email. If we are about to update a sector you are ordering we tell you.
Q Why is File Fx so interested in what I or my company does?
A. Two reasons. Firstly we only work with the creative service sector. We need to be sure you offer a genuine creative service otherwise we may be unable to supply you. Secondly we have different packages for different services. If you select the wrong service pack you may end up with inappropriate companies and inappropriate people who have no interest in your service.
Q. Do you differentiate between above-the-line, below-the-line, through-the-line, sales promotion, direct-mail, integrated, and marketing advertising agencies?
A. No. If you offer a TV Production service we will only give you agencies with TV clients (including DRTV) If you offer a print based service we give you any agency that has a creative function and there is a choice between top billing and smaller billing agencies.
Q. What is your policy regarding provision of email numbers?
A. Currently we only supply email addresses to subscribers to our web site. Subscribers are licenced to use these emails for the term of the subscription (a subscriber is defined as someone who commits for a year, not someone who purchases data on a one-off basis)
Our paper directories and CSV files only give company templates for example firstname.surname@filefx.co.uk Translating out these templates will not guarantee a deliverable email.
To bulk email using our data you will need to export data via CSV file and import it into an Email hosting service or an Email program (we can recommend a service if necessary). We do not currently undertake emailing campaigns on your behalf.
